Cookie Policy

TWIGKIT LIMITED, a limited liability company, registered in England and Wales with registered number 06956646 and whose registered office is at 20 Station Road, Cambridge CB1 2JD, United Kingdom. In this cookie policy "Twigkit", "us" or "we" shall mean Twigkit Limited. Twigkit is committed to ensuring that your privacy is protected. We aim to be as open and transparent as possible around the information we collect when you visit our Site ( ) including through the use of "cookies". This policy explains what cookies are and how we use them. It also explains the different types of cookies we use, and how you can change or delete them. We hope that this policy helps you understand and feel more confident about our use of cookies. If you have any further queries, please contact us . For information on how your information is collected and used by Twigkit generally, please see our Privacy Policy .

1. What is a cookie?

1.1 Cookies are small text files stored by your browser onto your computer. They are widely used in order to make Sites work or work in a better, more efficient way. They can do this because Sites can read and write these files, enabling them to recognise you and remember important information that will make your use of a Site more convenient (eg by remembering your user preferences) such as your username and password.

1.2 We may work with third party organisations to provide the services on our Site. A third party is an organisation which is not hosted at the domain address in your browser when you visit our Site. These third parties may also use cookies on our Site and can also place cookies on your browser without you visiting their Site directly. If you would like more information about third party cookies, please read section 4 below.

1.3 The two types of cookies we use are known as "session" cookies and "persistent" cookies. These may be cookies which we use and/or a third party uses. 1.3.1 A session cookie is used each time you visit our Site to give you a session ID. We use this type of cookie to link your actions on our Site and each session cookie will only last for a browser session. Each browser session will start when you open your browser window and finish when you close your browser window. After your visit to our Site all session cookies are deleted. Every time you visit one of our Site you will have a different session ID. 1.3.2 A persistent cookie has a longer lifetime than a session cookie and lasts for the period of time specified in the cookie (this will vary from cookie to cookie). This type of cookie will not be deleted when you close your browser window and will be activated every time you visit our Site which created that particular persistent cookie.

2. What cookies does Twigkit use of the Site?

To help you understand the cookies we use on our Site, we have classified each cookie as one of the following: strictly necessary cookie; performance cookie; and functionality cookie.

Strictly Necessary Cookies

2.1 Why does Twigkit use strictly necessary cookies?

These cookies are essential to our Site in order to enable you to move around and to use the features, such as remembering information you have entered on forms when you move to other pages within a browser session. Without strictly necessary cookies, we may not be able to provide certain services which you have asked for and our Site will not perform as smoothly as we would like them to for you. Please see section 3 for details of the strictly necessary cookies we use on our Site.

2.2 How do I consent to use of strictly necessary cookies?

Accepting strictly necessary cookies is a condition of using our Site. If you reject these cookies then we cannot predict how our Site will perform when you visit it nor guarantee your security.

Performance cookies

2.3 Why does Twigkit use performance cookies?

Performance cookies collect information about your use of our Site and enable us to improve the way it works. For example, performance cookies will show us which are the most frequently visited pages on our Site, and help us record any difficulties you have with our Site. Performance cookies do not collect information that identifies you personally and all information that is collected by these cookies is aggregated and anonymous. Please see section 3 for details of the performance cookies we use on our Site. We may use third parties to manage our performance cookies but we do not allow any third party to use these cookies other than for the types of purpose listed in this paragraph. For example, they do not remember information about you for the purposes of targeting adverts at you on other Sites.

2.4 How do I consent to use of performance cookies?

Accepting performance cookies is a condition of using our Site. If you reject these cookies then we cannot or predict how our Site will perform when you visit it nor guarantee your security.

Functionality cookies

2.5 Why does Twigkit use functionality cookies?

Functionality cookies allow us to remember the choices you make on our Site. These cookies also allow us to provide enhanced and more personal features and to remember changes you have made to our Site, such as customising a certain webpage. These features help us to improve your visit to our Site. Our functionality cookies will not track your activity on other websites. Please see section 3 for details of the functionality cookies we use on our Site. We may use third parties to manage our functionality cookies but we do not allow any third party to use these cookies other than for the types of purposes listed in this paragraph.

2.6 How do I consent to use of functionality cookies?

You can control our use of functionality cookies. We explain how you can manage the different cookies we use on our Site at section 5. If you prevent the use of functionality cookies then this may mean that we cannot offer some services on our Site and may interrupt your enjoyment of it. It may also mean we are limited in the scope of support we can offer you.

3. Twigkit Cookies

The table below set out which cookies are used on our Site.

Cookie Name Purpose Managed by
JSESSIONID This is a Session-specific cookie for identification. Squarespace
Crumb This works with JSESSIONID to prevent cross-site request forgery. Squarespace
Secureauthtoken This is the main token dropped on SSL to identify the unique ID of the member account. Squarespace
Securedirect This cookie is dropped on non-SSL connection for the purpose of redirecting to SSL. Squarespace
SS_MID This cookie identifies a unique visitor. No visitor information is stored except a unique ID dropped on visitors to the site. Squarespace
ss_cid This is cookie is used to identify a unique user for Squarespace Metrics. The value assigned is a random GUID, and no personally identifying information is associated with this cookie. It’s purpose is to determine uniqueness of the user (unique visitor). This cookie expires after 2 years. Squarespace
ss_cvisit This cookie is used to identify a user’s session (visit). The value assigned is the timestamp of the initial page view for a session. This does not collect personally identifying information. This cookie expires after 30 minutes. Squarespace
We use these cookies to aquire traffic statistics about our visitors. No personally identifying information is collected: only anonymous tracking to determine unique visitors. Google
PRUM_EPISODES This Cookie is for tracking performance (page load time, etc). No personally identifying information is collected: only anonymous tracking. Pingdom

4. What third parties cookies may Twigkit use on the Site?

4.1 Third party organisations may use their own cookies or other technologies to collect information about the content of our Site. We do not have access or control over the cookies placed on our Site by third parties and use of their cookies is subject to their own privacy policies. We recommend that you review the privacy policies of these third parties.

4.2 To disable or reject third party cookies you must go to the relevant third party’s Site – please see section 5 below for details of how you can control third party cookies on your browser.

5. How do I manage cookies on the Site?

5.1 You can control which cookies you get and which you keep on your browser. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our Site.

5.2 You may refuse to accept our cookies on your browser at any time by activating the setting on your browser which allows you to refuse cookies. We have included links below to direct you to the pages of the main web browsers sites which provide details about changing your browser settings. For information on how to control cookies on web browsers which are not included below or on other devices which you use to view our Site please refer to your user manual.

5.3 Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our Site and it will mean that settings such as your stored username and password may have to be reset. If you adjust your cookie settings this will also affect the other websites you visit.

5.4 All of the major browsers offer tips and guidance for managing the cookies available on your browser including: Internet explorer Firefox Safari 5.1 (OSX Lion) Safari iOS Google Chrome

6. Where can I get more information about cookies?

6.1 You can find out more information about cookies by visiting the following information Sites: and

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