Financial Services
Accelerate Search & Discovery for Financial Advisors, Managers, or Clients
Deliver unified financial services brand experiences, strong security controls, effective knowledge transfer, and fast response times to exceed client and employee expectations.
let's connectThe Challenge
Financial organizations face challenges creating loyalty-building experiences, staying up-to-date with regulatory compliance, and managing growing customer data. Employees are pressured to quickly provide answers while keeping up with interactions, offerings, and regulations.
The Solution
Lucidworks Fusion addresses these issues by unifying data, providing access to the latest information and regulation changes, and ensuring secure document accessibility and collaboration. Fusion offers a comprehensive tech stack leveraging artificial intelligence (AI) and machine learning (ML) to deliver unparalleled search and discovery experiences.
Advanced Search Capabilities with ML and AI
Say goodbye to frustrating searches that yield irrelevant or inaccurate results. Employ cutting-edge machine learning algorithms and NLP to deliver precise and relevant search results when faced with complex terms, phrases, and misspellings.
Dynamic, Personalized Ranking
Improve customer retention with superior self-resolution rates from browse and navigation elements with Smart RankTM technology. Automatically rank recalled results, facets, category pages, and navigation elements based user behavior, context, entitlement, region, and job role.
Intelligent Recommendations
Leverage the power of AI-driven recommendations to showcase personalized product suggestions, cross-sells, and upsells. By understanding customer preferences and behavior, Fusion enables you to drive conversion rates and increase average order values.
Seamless Integrations
Fusion offers seamless integrations and connectors to all important retail systems, including major retail management systems, disparate data systems, and ERPs.
Different—and Better—by Design
Fusion accelerates the success of Financial Services use cases in several profound ways:
- Data unification of collective knowledge to improve self-service
- Fusion enables granular security trimmings to set data permissions and accessibility on a granular level, i.e., by department, roles, user
- Lucidworks Fusion allows clients to bring their own data science models into the platform to leverage their existing investments or utilize other models to create intelligent search and personalization solutions
- Harness untapped company IP uncovering insights to identify subject matter experts
- Returns answers to complex, contemporary language search queries by uncovering tactical knowledge insights from structured and unstructured data
- Lucidworks Neural Hybrid Search is a unique search methodology that utilizes deep learning and neural networks combined with traditional lexical and semantic search techniques
Fusion Accolades
A Leader
Lucidworks was named a leader in the 2022 Gartner Magic Quadrant for Insight Engines.
391% ROI
Forrester Total Economic Impact for Lucidworks 2023: $13.9M net present value, <6 months payback
Trillions
of documents indexed for the world's biggest organizations
5 out of 10
50% of the top U.S. online retailers use Lucidworks
Customer Case Studies
Optimize Content Discovery
Learn how one of the biggest financial institutions relies on Lucidworks to serve 3 million clients and more than 15,000 employees.
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Improve the Employee Experience
Learn how Lucidworks transformed knowledge management for SAS's 9M documents and 16,000 employees.
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Find Answers Faster
Learn how Lucidworks increased the customer self-solve rate by more than 300% and saved valuable time for employees.
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