Search for Websites
A key interaction point between you and your customers, your website search can do more than increase conversions; it can uncover real insight into visitor need and behaviour whilst improving retention.
Are you missing an opportunity?
Everyone who performs a search on your website is looking for something.
They might be shoppers in a late stage buying mode, looking for specific product information before making a final purchasing decision. They could be returning customers looking for complimentary products to buy. They could be looking for support or aftercare.
What all of your visitors expect is to see relevant results in a clear and helpful format, which is where Twigkit can help.
Our set of user friendly search components help to structure and organise the way your search results are presented to your customers. Seamlessly matching the look and feel of your brand, our search modules connect directly to your existing databases or data sources to start serving more relevant results to your customers, across any device.
Our modules are all about offering good defaults which can then be extended and configured in line with your business needs. For example, your results can be curated to present visitors with related purchases or product alternatives. We can include targetted, product specific support within results, and promote certain products at certain times (useful for ensuring sale or seasonal products are seen by those visiting your website).
Our solutions reward staff as well as customers. Our powerful data analysis and reporting tools means that you'll gain a full picture of how people are using your website, what they're searching for, and the terms and paths they're taking to get there.
By giving your staff this information alongside the tools to slice it any way they want, we can help your business spot and capitalise on new opportunities, highlight gaps in your content, identify technical problems (browsers, devices), and better optimise the content that you have.
By surfacing your data from the systems your business already uses, your staff wont have to change their processes or the software that they use daily. And because we can search easily across different data sources simultaneously, if one department or geography uses a different or bespoke system, they can still be looped into our solution.
By combining our analytic and curation capabilities, our website search solutions really are able to offer something unique.
Knowing and being able to anticipate when products will become popular (at certain times of year perhaps, or in certain geographies) will allow you to promote within your search results. The right product suggestions to the right audience, at the right time. Added to our social features such as peer reviews, sharing options and wishlists, you'll own a search that really contributes to your customer relationship, and bottom line.
Optimised for tablets and smartphones, our search components help you to deliver user friendly, targetted search experiences on all devices.
* Source: econsultancy.com